Delivery & Returns
Free Postage Worldwide!
We offer FREE Delivery on all purchases.
Methods Of Delivery
Items posted from within Australia will be sent (in a gorgeous posh box) by Australia Post Express Post next day delivery to Capital cities and within two days to some regional areas. (Delivery is taking a little longer in early Sept – please ask Andrea if you need it in a real hurry.)
Hand delivery or pick up is also possible (in Melbourne or Sydney).
**Andrea will be in Melbourne in November – so it is possible to hand deliver and size rings here. It is also possible to view a small number of items in Sydney or on Zoom/Skype anywhere you are.**
Items will be fully insured and require signature on delivery.
Items shipped to our New Zealand customers and to Asia, UK, Europe, Canada or the US will be sent International Express post with a delivery time of 4 to 7 days.
**Please be aware we have no authority over local Customs and delivery time may vary if Customs holds an item.
If you decide to return an item in line with our ‘Return Policy’ it can be returned to our Melbourne address PO Box 324 Flinders Lane, 8009.
Customers are responsible for packing the item securely and return postage and insurance costs will be reimbursed. Please discuss with Andrea BEFORE returning any item.
More details are on our Guarantee page.
Customs & Import Duty
Some governments require duty to be paid on goods imported into the country. The customer is responsible for paying this duty.
The rates below are provided as a guide and are subject to change.
Items shipped from Australia to the UK are subject to VAT of 15%.
Please see the United States Customs and Border Protection website for more details.
How Quickly Do We Post?
We aim to post on the same day as the payment has been cleared. We do not post on weekends.
Contact Andrea if you need more details. All our jewellery is sent in fabulous presentation boxes. You will be thrilled!
Due to government import restrictions we are unable to deliver to the following countries: Africa, Brazil, Cambodia, India, Indonesia, Israel, Lithuania, Pakistan, Republic of Georgia, Russia, South Africa and Turkey.