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Q. How much does shipping cost?
A. Shipping is free within Australia, items will be sent platinum post, signed for next day delivery. International orders will be sent by FedEx courier and the cost will vary depending on the value of the item and the destination.
Q. Do you accept international orders?
A. Yes we do, these orders will be sent by FedEx courier (Local taxes to be paid by the customer). Please phone us on 61 3 96508053 for more information or email us with the ID of the item you would like to purchase and your address and phone number and we'll call you.
Q. Do I need to pay extra to have my ring re-sized
A. Ring re-sizing is included as part of the price in most instances.
Q. Do you provide valuation documentation?
A. Valuation documentation can be provided for items purchased over $1000.
Q. I'm buying a gift can I exchange it if they don't like it.
A. Sure, we are happy to exchange items or offer a credit note in most instances.
Q. With a phone order how will my payment be processed?
A. Your credit card details will be processed through our secure visa machine and your reciept will be sent with your order.
Q. Can I see more photos of an item?
A. Sure, send us an email and let us know the item ID of the piece you are interested in and we'll be happy to send you some more photos.
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